Healthcare companies are more accountable to KPIs (key performance indicators) than any other industry. This is because of strict regulations around patient care and patient protection.
You are probably already tracking a ton of frequently-used KPIs (such as the time from patient check-in to seeing a doctor, average hospital stay, bed occupancy rate, readmission rates, etc.) but did you know that every business also has KPIs that will affect not just the level of patient care, but the profitability of your organization? (if you don’t make money, you cannot exist to care for these patients).
We do not settle for anything less than a trifecta for the KPIs we discover for our clients - a metric that, when improved, increases all three: level of patient care, employee satisfaction, and profitability.